CREDIT CARD RISK MANAGEMENT

We utilize the state of art risk management applications to reduce your online eCommerce fraud and chagebacks. The following tools are available to manage your eCommerce business:

• Verified by Visa
• MasterCard SecureCode
• AVS- Address Verification System
• CVV2 - Card Verification Value
• IP Geographic Locator
• Negative Database
• Velocity Check
• HNC EFalcon Neural Network and scoring-based technology

Managing your exposure in a non face to face environment is crucial in minimizing your losses and increasing your revenue. This is what makes us unique in the industry by providing our merchants the tools to combat online fraud and mitigate chargebacks

Online Offshore Merchant Account and International Merchant Accounts

I’d like to get an online offshore merchant account but what can I do to avoid chargebacks?

Online trading does, as you suggest, carry an added risk of chargebacks due to neither the card nor the card holder being present when the transaction is made. However, e-commerce would not have grown at the phenomenal rate that it has without being proactive against chargebacks.

So what can you do as an online merchant to minimize chargebacks?

There are a number of steps an online offshore merchant account holder can take to avoid chargebacks. Here, we outline some measures to help significantly reduce exposure.

Mandatory details

Insist that customers supply the following card details:

·         Card number

·         Card type

·         Name of issuer

·         Expiration date

·         Start date

·         Issue number (if applicable)

·         Card holder name as it appears on the card

·         Card holder’s billing address, phone number and ZIP code

·         The reverse-side security code

Address verification

Use an Address Verification Service to check the billing address supplied by the customer matches the billing address held by the card issuer. Ensure you get an exact match and seriously consider only shipping goods to the billing address.

Vigilance

Just because a credit card is authorized doesn’t always mean it’s a good idea to ship the order. Orders that meet one or more of the following criteria may be regarded as suspicious; these are orders that are:

· larger than normal, particularly from a customer you don’t know

· for several of the same high value item

· from consumers who want to pay extra for goods to be shipped overnight

· shipping to the same address but paid for using different cards

· charged to sequential account numbers

· multiple or repeat orders charged to one card over a very short time period

Take advice

Online offshore merchant account providers don’t like chargebacks either. Contact your online offshore merchant account provider for their recommended advice on reducing  chargeback levels.

Fulfillment

A chain is only as strong as the weakest link. Make sure your fulfillment and shipping operation is up to scratch. Slow or non-delivery of goods are major causes of disputes with customers and can end in a chargeback.

Be visible

Make it easy for customers to contact you. Attention to customer service and accessibility will help prevent customer dissatisfaction. Have contact details clearly visible on your site and printed on invoices and other order documentation.

Guarantees

Give no quibble guarantees on your products and services. One of the biggest chargeback causes is products or services not meeting expectations. Spell out in plain language what you provide and back this with a guarantee. It will work out cheaper in the long run.